Here To Help...

FAQs

We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, aimiskin.com Gift Cards, and aimiskin.com store credit.
Please verify that the billing information you have entered is the same as the information your bank has on file. If you enter billing information that varies from what your bank has on file, then your order will not go through.Please note that our customer service team is unable to make any changes to your order once it is processing.For subscription orders, please log in to your account ahead of the scheduled ship date to make any changes. Click here to log in to your account then visit the Subscriptions section.
If you have placed a one-time order on our website, our Customer Service team is available to help you change your shipping address or cancel your order if requested by phone within an hour of placing it. Please note that our customer service team is unable to make any changes to your order once it is processing.For subscription orders, please log in to your account ahead of the scheduled ship date to make any changes in My Account.
Any changes to your billing information can be made in the My Account section under Payment. Please log in to edit your default billing adress, add a new card or Paypal account, and change your default payment method. Click here to log in to your account.
Sales tax varies depending on where you live and what items you purchase. We take this into account when figuring out the amount of tax charged on an order.
You can redeem a gift card at checkout. Any valid account credit will be automatically applied to your order. 
All orders within the US will receive free standard shipping. All other shipping costs will be messaged during the checkout process if applicable. Please note that if you’d like to receive your order sooner, you can select expedited shipping. Increased shipping costs will be applied at checkout for this service.
All orders are processed within approximately 1 to 3 business days after the order is placed.Orders placed on a weekend or holiday will be processed within 1 to 3 business days, Monday through Friday.Subscription orders will be processed on the frequency selected at the time the subscription was established. To change your shipping date, please click here to log in to your account and manage your subscription.Please remember that orders cannot be edited once process begins. All processing times are estimates and may be subject to change.
We ship to all 50 US States. We do not ship to any other US territories, mail-forwarding or freight-forwarding services. Any restrictions will be messaged during the checkout process if applicable.
All shipping address changes can be made in the My Account section. You will have the option to select a new default shipping address or add an additional address. Click here to log in to your account.Please remember that subscription orders will be shipped to your default address. If you want to ship to a different location, please ensure that you update the default shipping address prior to your next shipment date. Customer Service is unable to reroute packages once they begin processing. 
Returns are accepted within 30 days of your order date for orders placed on Aimiskin.com and shipping within the United States. After we receive your returned items, we will process your refund onto your original form of payment. Original shipping and handling fees and "Duties & Taxes Reimbursements" will not be refunded. Please allow 5-10 business days from receipt of your returned item(s) for your refund to post. For more information on returns, refunds and exchanges, please review the full return/refund policies.
If you would like to return a package or product(s), we are pleased to offer complimentary shipping on all returns. Contact Us to request a complimentary pre-paid return label.
After we receive your return at the warehouse or process a refund, please allow up to 10 business days for the refund to be posted to your original payment method.
Items must be returned to us within 60 days of the order date. Once we receive your item(s), please allow up to 10 working days for us to process your refund.AIMI Gift Card or AIMI Store Credit: If you paid with an aimiskin.com gift card or aimiskin.com store credit, you will receive the money back as aimiskin.com store credit. Your aimiskin.com store credit will go back into your aimiskin.com account.PayPal / Credit / Debit Cards: If you paid via PayPal or Apple Pay, your refund will be issued back to the applicable account. If you paid with a credit or debit card, your refund will be issued back to your card. The time it will take for your refund to post to your bank account, PayPal account, or credit card will vary.Please note that your refund will appear as an individual credit for each item returned, so you may see multiple credits on your credit card, PayPal or Apple Pay statement if you are returning multiple items.
Returned items will be inspected and must be returned in unopened and original condition.Items marked as Final Sale and promotional items (e.g. free gifts with purchase, buy one get one free items) cannot be returned. Gift cards cannot be returned or refunded, unless required by law.We only accept returns for eligible products purchased on aimiskin.com. Original shipping and handling fees are not eligible for refund.
Subscribing is easy; it can be done while browsing on a product page or while reviewing items in the shopping cart. To get started, simply select the Subscribe option for your desired product, select your preferred shipment frequency and then check out as normal.
Your subscription is easy to manage. You can change your next order date, select your frequency, or cancel a subscription by visiting ‘My Subscriptions’ located within your account.
After you subscribe, you can access the Subscriptions section in your account where you can manage your future orders, subscription items and account information.We will place your subscription orders automatically according to your selected frequency, and you will only be billed on the day the order is processed. You will also receive email notifications regarding other important information related to your subscription account, such as if your item is discontinued or out of stock, if you cancel your subscription, and confirmation when an order is placed successfully.
If you wish to cancel, you can do so online at any time in the Subscriptions section of My Account. Select ‘Cancel’ on the subscription you would like to cancel, followed by the reason why. You will receive a confirmation email when your subscription has been canceled. Click here to log in to your account.
In the event your card is declined when we process your order, we will attempt to process your order again in 3 days, and in an additional 3 days after that. If all three attempts fail, your order will be cancelled. Your subscription will not be cancelled, however, and we will attempt to process your next order. In order to receive your order, simply go to the Payments section in My Account and update your payment information during that 6 day period and your order will be shipped and not cancelled.We and our third party payment service providers may request, and we may receive, updated credit card information from your credit card issuer, such as updated card numbers and expiration date information when your credit card has expired. If such updated information is provided to us and our third-party payment service providers, we will update your account information accordingly, and will use such updated information to process payments for your future purchases and subscriptions. Your credit card issuer may give you the right to opt out of providing vendors and third-party payment service providers with your updated credit card information. If you wish to opt out of your credit card’s updating service, you should contact your credit card issuer.

Simply click "SIGN UP" button when prompted on either our ABOUT US page or the Rewards Icon floating on the bottom right hand side of the homepage.

Membership is 100% free, and there is no additional cost for earning or redeeming rewards.  Please keep in mind you may also earn rewards by purchasing AIMI products on our website.
Sign Up - 100 points, Place an order - 1 point for every $1 spent, Follow on Instagram - 50 points, Follow on Twitter - 50 points, Celebrate your Birthday - 100 points.
100 points - $5 off coupon, 300 points - $20 off coupon, 500 points - $30 off coupon.
Simply click on the ALL REWARDS  tab in the widget.  It will list your eligible rewards.  You can then choose to redeem the points which will be applied to your order.
Your balance is always displayed in your account.  log into your account here.
No your points do not expire.
The points value of the returned product will be debited from your overall balance.